Dispatch & Delivery

• Quick Dispatch:
  In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
• Estimated Delivery Times for In-Stock Items:
  Metro Areas: 5–10 business days.
  Regional Areas: 7–14 business days.
• Handling Special Items:
  For bulky or heavy items, please ensure someone is available upon delivery to assist with unloading. Additional delivery assistance can be arranged if required (additional fees may apply).

Returns

We are committed to your satisfaction. We offer a full refund (including shipping) under the following conditions:

• Defective Items:
  If the item is found to be defective and cannot be repaired or replaced.
• Incorrect Descriptions:
  If the item does not match the description provided on our website.

For full details, please learn more about our Return and Refund Policy.

Need Assistance?

• Live Chat: Get in touch with our team directly via live chat.
• Email: support@luxiliving.com.au

Pickup Melbourne Showroom – Free

• Free In-Store Collection:
  Collect your order for free at our Melbourne showroom. Please bring your confirmation email when you come to collect your order. Our team will contact you once your goods are ready.
• Pickup Location:
  131-133 Keys Road
  Moorabbin VIC 3189
  Australia

We appreciate your trust in Luxi Living and are dedicated to providing a seamless shipping and returns experience throughout Australia!

At luxiliving.com.au, we want to offer you the best shopping experience possible. We're here to help you in any way possible!

Generally all products at Lúxi have at least a 12 month warranty. You can check the warranty information of each item in the product description. Contact us within the warranty period if you encounter any problems associated with the product.

Luxi Living will replace your product if it is found to be “dead on arrival” (DOA) at our cost.

If you change your mind after the payment is confirmed, we will issue a store credit (lessany shipping and handling fees) and the item can be returned to us at your cost. Items must be returned in "as new" condition with all packaging and accessories (including manuals).

If your item is faulty, please contact us within the warrant period and we will assess your claim on a case-by-case basis and offer a replacement, full refund or store credit.

Reclaimed Teak

Reclaimed teak is a premium hardwood prized for its durability, rich natural beauty, and resistance to the elements — making it an ideal material for outdoor furniture. Each piece carries its own story, crafted from salvaged wood that combines sustainability with timeless character.

Characteristics of Reclaimed Teak

• Eco-Friendly and Aesthetically Unique
  Reclaimed teak is chosen for both its environmental benefits and its rustic, aged look. Over time, it weathers beautifully, developing a silvery-grey patina that enhances its natural charm.

• Craftsmanship and Natural Movement
  Your furniture has been constructed using smaller segments of teak, laminated together to form a solid structure. As the wood adjusts to changing conditions, joints and inserts may expand, contract, or rise slightly — a completely natural process known as checking.
  Simply glue any raised inserts back down using Epoxy glue. These natural variations add to the furniture’s rustic character and are not considered faults or covered by warranty.

Cleaning

• Steps:

  1. Dilute Simple Green cleaner according to the manufacturer’s instructions.

  2. Using a soft, non-abrasive scrub pad, gently clean along the wood grain.

  3. Rinse thoroughly with clean water to remove all residue.

  4. Allow the furniture to air dry completely before use.

Sealing

• Purpose:
  To preserve teak’s original golden tone and provide protection against moisture and UV rays, regular sealing is recommended.

• Steps:

  1. Seal promptly after purchase with Semco Sealant (clear tone) — available from reputable marine supply stores.

  2. Reapply every 6–12 months, depending on the level of outdoor exposure.

  3. Regular sealing helps prevent uneven weathering and prolongs the life of your furniture.

Weathering

• Natural Aging:
  Left untreated, reclaimed teak will gracefully age to a silver-grey colour. This weathered appearance does not affect the wood’s strength or integrity — it’s part of teak’s enduring beauty.

  • If you prefer this natural patina, only minimal cleaning and care are required.

  • If you wish to maintain the golden-brown tone, apply sealant regularly as directed.

Storage and Protection

• Recommendations:

  • During extended periods of non-use or harsh weather, use protective covers or store indoors.

  • Ensure the storage area is dry and well-ventilated to prevent moisture buildup and mildew.

  • Avoid placing furniture on damp surfaces for long periods.

For more information, check out our Care & Maintenance page.