Shipping & Returns

Dispatch & Delivery

  • Quick Dispatch:
    In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
  • Estimated Delivery Times for In-Stock Items:
    Metro Areas: 5–10 business days.
    Regional Areas: 7–14 business days.
  • Handling Special Items:
    For bulky or heavy items, please ensure someone is available upon delivery to assist with unloading. Additional delivery assistance can be arranged if required (additional fees may apply).

Returns

We are committed to your satisfaction. We offer a full refund (including shipping) under the following conditions:

  • Defective Items:
    If the item is found to be defective and cannot be repaired or replaced.
  • Incorrect Descriptions:
    If the item does not match the description provided on our website.

For full details, please learn more about our Return and Refund Policy.

Need Assistance?

Pickup Melbourne Showroom – Free

  • Free In-Store Collection:
    Collect your order for free at our Melbourne showroom. Please bring your confirmation email when you come to collect your order. Our team will contact you once your goods are ready.
  • Pickup Location:
    131-133 Keys Road
    Moorabbin VIC 3189
    Australia

We appreciate your trust in Luxi Living and are dedicated to providing a seamless shipping and returns experience throughout Australia!