At Luxi Living, we provide professional installation services for our high-quality louvred pergolas. Our team of experienced installers ensures a seamless and hassle-free setup for our customers.

Scheduling Your Installation

To schedule an installation, we recommend that you contact our team as soon as possible. While we strive to provide timely service, please note that we may need to coordinate a few jobs together in order to optimize our resources and scheduling.

Our team will work with you to find the best available timeslot for your installation. We appreciate your understanding and cooperation in this process.

Baltic Manual

Baltic Motorised

Delivery Areas
We ship pergolas nationwide across Australia.

Shipping Costs
Metro Areas:

• Victoria (VIC): $399
• New South Wales (NSW): $499
• Queensland (QLD): $599
• Other States/Territories: Please contact us for a quote

Regional and Rural Areas:
For regional and rural areas, please contact us before placing your order for a shipping quote.

Shipping Time Estimates

Please note: It may take up to 10 working days from the date of payment for your item to be dispatched. Items will not be dispatched until payment has been received in full.

Factors Affecting Shipping Times:
Shipping times are estimates and can be affected by factors such as weather conditions, peak seasons, and unexpected delays.

Order Tracking
From the moment you place your order to the day it arrives at your doorstep, we keep you informed every step of the way. Track Your Order ->

Delivery Service

• Standard Delivery: One delivery person, front door delivery only （Please ensure at least two people are available to assist with unloading upon delivery）
• Optional Extra Delivery Person: Available for an additional fee (contact us to arrange)

Packaging
All pergola components are carefully packaged for safe transportation.

Returns

Returns for In-Stock Pergolas
You may return an in-stock pergola within 30 days of the delivery date for a full store credit less the shipping, provided the pergola is unused, unassembled, and in its original packaging.

Returns for Pre-Order and Custom Pergolas
Due to their customized nature, pre-order and custom pergolas are non-refundable.

Damaged or Missing Parts
Reporting Damage:
If you notice any damage or missing parts upon delivery:

• Note the damage on the driver's delivery paperwork before signing for acceptance.
• Take clear photos of the damage, including any damage to the packaging.
• Contact us within 24 hours of receiving the shipment.

Replacement Parts:
We will promptly ship replacement parts for any damaged or missing items at no cost to you.

Full Refund Policy
We will provide a full refund (including shipping) if:

• The faulty item is found to be defective and we are unable to fix or replace it.
• The item was incorrectly described in the website listing.

For more information, please refer to our detailed Return and Refund Policy.

Contact Us

If you have any questions, please contact us at 1800 418 419 or support@luxiliving.com.au

Investing in a pergola enhances your outdoor space's value and aesthetics. Proper care and maintenance ensure its longevity and functionality across all seasons. Below is a comprehensive guide to help you maintain your pergola in optimal condition.​

Regular Inspections

· Frequency: Conduct inspections several times a year.​

· Structural Check: Examine seams, joints, and tracks for signs of wear, rust, or corrosion. Addressing these issues promptly maintains the structural integrity.​

· Motor Maintenance: If your pergola is motorized, ensure the motor remains free from dust and debris to function efficiently.​

· Debris Removal: Clear accumulated debris such as twigs and leaves, especially from roof slats, to prevent operational hindrances.​

· Vegetation Control: Trim nearby vines and bushes to prevent potential damage to the pergola structure.​

Cleaning Procedures

· Initial Rinse: Use a hose or bucket to remove loose dirt from the pergola's surface.​

· Gutter and Slat Cleaning: Inspect and clear gutters and roof slats of dirt buildup, then flush with water to ensure thorough cleaning.​

· Mild Detergent Wash: Prepare a solution of warm water mixed with a small amount of mild detergent. Avoid harsh chemicals that can strip protective coatings.​

· Gentle Scrubbing: Using a soft-bristled brush or sponge, gently clean the structure following the grain to prevent scratches.​

· Thorough Rinse: After cleaning, rinse all soap residues with clean water.​

· Drying: Wipe down the pergola with a microfiber cloth or towel to prevent water spots and streaks.​

Cleaning Frequency Based on Environment

· Urban Areas: Clean every three months.​

· Rural Areas: Clean every six months.​

· Industrial and Marine Environments (within 1 km of the sea): Perform monthly cold-water washes and biannual warm water with detergent washes.​

Accessory Maintenance

· Privacy Screens: Wipe visible dirt with a damp sponge. Avoid harsh chemicals to prevent material damage. Allow to air dry after cleaning.​

· Shutter, Slatted, or Patterned Walls: Clean with warm soapy water and a cloth, rinse with clean water, and let air dry.​

· Glass Walls and Doors: Use a glass cleaner and microfiber cloth to remove marks and dirt.​

· Sliding Doors: Regularly inspect tracks to prevent dust and dirt buildup; use a handheld vacuum if necessary.​

Retractable Shade Blinds Usage

· Storage Position: Keep retractable shade blinds open when not in use.​

· Wind Protection: Leaving blinds down during high winds can cause damage, which may not be covered under repair warranties.​

By adhering to these maintenance practices, your pergola will remain in excellent condition, providing lasting value and enjoyment to your outdoor space.​

Yes, in most locations across Australia, obtaining council approval is often required before building a pergola, particularly if it exceeds certain size limits (commonly around 10 square meters). Regulations vary between states and individual local councils, so it’s important to confirm the specific rules that apply in your area. Key considerations typically include the pergola’s height, total floor area, proximity to property boundaries, and how it impacts stormwater drainage. We can provide engineering documentation to support your application and help streamline the approval process.

Need help? Get in touch with us today.

📞 1800 418 419

Call our experts

📧 support@luxiliving.com.au

Send through your enquiry

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