At Luxi Living, we provide professional installation services for our high-quality louvred pergolas. Our team of experienced installers ensures a seamless and hassle-free setup for our customers.

Scheduling Your Installation

To schedule an installation, we recommend that you contact our team as soon as possible. While we strive to provide timely service, please note that we may need to coordinate a few jobs together in order to optimize our resources and scheduling.

Our team will work with you to find the best available timeslot for your installation. We appreciate your understanding and cooperation in this process.

Baltic Manual

Baltic Motorised

Dispatch & Delivery

• Quick Dispatch:
  In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
• Estimated Delivery Times for In-Stock Items:
  Metro Areas: 5–10 business days.
  Regional Areas: 7–14 business days.
• Handling Special Items:
  For bulky or heavy items, please ensure someone is available upon delivery to assist with unloading. Additional delivery assistance can be arranged if required (additional fees may apply).

Returns

We are committed to your satisfaction. We offer a full refund (including shipping) under the following conditions:

• Defective Items:
  If the item is found to be defective and cannot be repaired or replaced.
• Incorrect Descriptions:
  If the item does not match the description provided on our website.

For full details, please learn more about our Return and Refund Policy.

Need Assistance?

• Live Chat: Get in touch with our team directly via live chat.
• Email: support@luxiliving.com.au

Pickup Melbourne Showroom – Free

• Free In-Store Collection:
  Collect your order for free at our Melbourne showroom. Please bring your confirmation email when you come to collect your order. Our team will contact you once your goods are ready.
• Pickup Location:
  131-133 Keys Road
  Moorabbin VIC 3189
  Australia

We appreciate your trust in Luxi Living and are dedicated to providing a seamless shipping and returns experience throughout Australia!

Investing in a pergola enhances your outdoor space's value and aesthetics. Proper care and maintenance ensure its longevity and functionality across all seasons. Below is a comprehensive guide to help you maintain your pergola in optimal condition.​

Regular Inspections

· Frequency: Conduct inspections several times a year.​

· Structural Check: Examine seams, joints, and tracks for signs of wear, rust, or corrosion. Addressing these issues promptly maintains the structural integrity.​

· Motor Maintenance: If your pergola is motorized, ensure the motor remains free from dust and debris to function efficiently.​

· Debris Removal: Clear accumulated debris such as twigs and leaves, especially from roof slats, to prevent operational hindrances.​

· Vegetation Control: Trim nearby vines and bushes to prevent potential damage to the pergola structure.​

Cleaning Procedures

· Initial Rinse: Use a hose or bucket to remove loose dirt from the pergola's surface.​

· Gutter and Slat Cleaning: Inspect and clear gutters and roof slats of dirt buildup, then flush with water to ensure thorough cleaning.​

· Mild Detergent Wash: Prepare a solution of warm water mixed with a small amount of mild detergent. Avoid harsh chemicals that can strip protective coatings.​

· Gentle Scrubbing: Using a soft-bristled brush or sponge, gently clean the structure following the grain to prevent scratches.​

· Thorough Rinse: After cleaning, rinse all soap residues with clean water.​

· Drying: Wipe down the pergola with a microfiber cloth or towel to prevent water spots and streaks.​

Cleaning Frequency Based on Environment

· Urban Areas: Clean every three months.​

· Rural Areas: Clean every six months.​

· Industrial and Marine Environments (within 1 km of the sea): Perform monthly cold-water washes and biannual warm water with detergent washes.​

Accessory Maintenance

· Privacy Screens: Wipe visible dirt with a damp sponge. Avoid harsh chemicals to prevent material damage. Allow to air dry after cleaning.​

· Shutter, Slatted, or Patterned Walls: Clean with warm soapy water and a cloth, rinse with clean water, and let air dry.​

· Glass Walls and Doors: Use a glass cleaner and microfiber cloth to remove marks and dirt.​

· Sliding Doors: Regularly inspect tracks to prevent dust and dirt buildup; use a handheld vacuum if necessary.​

Retractable Shade Blinds Usage

· Storage Position: Keep retractable shade blinds open when not in use.​

· Wind Protection: Leaving blinds down during high winds can cause damage, which may not be covered under repair warranties.​

By adhering to these maintenance practices, your pergola will remain in excellent condition, providing lasting value and enjoyment to your outdoor space.

At luxiliving.com.au, we want to offer you the best shopping experience possible. We're here to help you in any way possible!

Generally all products at Lúxi have at least a 12 month warranty. You can check the warranty information of each item in the product description. Contact us within the warranty period if you encounter any problems associated with the product.

Luxi Living will replace your product if it is found to be “dead on arrival” (DOA) at our cost.

If you change your mind after the payment is confirmed, we will issue a store credit (lessany shipping and handling fees) and the item can be returned to us at your cost. Items must be returned in "as new" condition with all packaging and accessories (including manuals).

If your item is faulty, please contact us within the warrant period and we will assess your claim on a case-by-case basis and offer a replacement, full refund or store credit.

Yes, in most locations across Australia, obtaining council approval is often required before building a pergola, particularly if it exceeds certain size limits (commonly around 10 square meters). Regulations vary between states and individual local councils, so it’s important to confirm the specific rules that apply in your area. Key considerations typically include the pergola’s height, total floor area, proximity to property boundaries, and how it impacts stormwater drainage. We can provide engineering documentation to support your application and help streamline the approval process.

Need help? Get in touch with us today.

📞 1800 418 419

Call our experts

📧 support@luxiliving.com.au

Send through your enquiry

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