Luxi Living always aims to dispatch your item as soon as possible. Please note items will not be dispatched until payment has been received in full.

Estimated delivery times will be displayed at the time of checkout.

Returns

We will provide a full refund (including shipping) if:
- The faulty item is found to be defective and we are unable to fix or replace it
- The item was incorrectly described in website listing

Learn more about our Return and Refund Policy

If you have any Questions or Concerns

-Live chat with us

-Email us at support@luxiliving.com.au

At luxiliving.com.au, we want to offer you the best shopping experience possible. We're here to help you in any way possible!

Generally all products at Lúxi have at least a 12 month warranty. You can check the warranty information of each item in the product description. Contact us within the warranty period if you encounter any problems associated with the product.

Luxi Living will replace your product if it is found to be “dead on arrival” (DOA) at our cost.

If you change your mind after the payment is confirmed, we will issue a store credit (lessany shipping and handling fees) and the item can be returned to us at your cost. Items must be returned in "as new" condition with all packaging and accessories (including manuals).

If your item is faulty, please contact us within the warrant period and we will assess your claim on a case-by-case basis and offer a replacement, full refund or store credit.