At Luxi Living, we provide professional installation services for our high-quality louvred pergolas. Our team of experienced installers ensures a seamless and hassle-free setup for our customers.

Scheduling Your Installation

To schedule an installation, we recommend that you contact our team as soon as possible. While we strive to provide timely service, please note that we may need to coordinate a few jobs together in order to optimize our resources and scheduling.

Our team will work with you to find the best available timeslot for your installation. We appreciate your understanding and cooperation in this process.

Dispatch & Delivery

• Quick Dispatch:
  In-stock items are processed and dispatched within 48 hours of payment confirmation (excluding weekends and public holidays).
• Estimated Delivery Times for In-Stock Items:
  Metro Areas: 5–10 business days.
  Regional Areas: 7–14 business days.
• Handling Special Items:
  For bulky or heavy items, please ensure someone is available upon delivery to assist with unloading. Additional delivery assistance can be arranged if required (additional fees may apply).

Returns

We are committed to your satisfaction. We offer a full refund (including shipping) under the following conditions:

• Defective Items:
  If the item is found to be defective and cannot be repaired or replaced.
• Incorrect Descriptions:
  If the item does not match the description provided on our website.

For full details, please learn more about our Return and Refund Policy.

Need Assistance?

• Live Chat: Get in touch with our team directly via live chat.
• Email: support@luxiliving.com.au

Pickup Melbourne Showroom – Free

• Free In-Store Collection:
  Collect your order for free at our Melbourne showroom. Please bring your confirmation email when you come to collect your order. Our team will contact you once your goods are ready.
• Pickup Location:
  131-133 Keys Road
  Moorabbin VIC 3189
  Australia

We appreciate your trust in Luxi Living and are dedicated to providing a seamless shipping and returns experience throughout Australia!

At luxiliving.com.au, we want to offer you the best shopping experience possible. We're here to help you in any way possible!

Generally all products at Lúxi have at least a 12 month warranty. You can check the warranty information of each item in the product description. Contact us within the warranty period if you encounter any problems associated with the product.

Luxi Living will replace your product if it is found to be “dead on arrival” (DOA) at our cost.

If you change your mind after the payment is confirmed, we will issue a store credit (lessany shipping and handling fees) and the item can be returned to us at your cost. Items must be returned in "as new" condition with all packaging and accessories (including manuals).

If your item is faulty, please contact us within the warrant period and we will assess your claim on a case-by-case basis and offer a replacement, full refund or store credit.